This page explains how to ask viralizi.ai to delete your personal data, including the data we receive from Instagram and Meta when you connect your profile. Requests are free. Details on each type of data are in the Privacy Policy.
01Quick options
| What you want | How to do it |
|---|---|
| Delete your digital twin (capture, voice, trained models and the videos generated with it) | in the app, under Twin › Revoke; what happens is set out in sections 9 and 10 of the Image and Voice Consent |
| Disconnect Instagram | in the app, under [CAMINHO NO APP PARA DESCONECTAR O INSTAGRAM], or in Instagram's settings (section 3) |
| Delete your account and all your data | email [E-MAIL DE PRIVACIDADE] or open a support ticket in the app (section 2) |
| Stop marketing messages | use the unsubscribe link in the email, or reply SAIR, PARAR or STOP on WhatsApp |
| Delete the data you sent through the audit form, including the sample generated | email [E-MAIL DE PRIVACIDADE] from the address you entered in the form |
02How to request full deletion
- Email [E-MAIL DE PRIVACIDADE] with the subject Delete my data, from the email address on your account. If you prefer, open a support ticket in the app.
- Include your name and, if you have one, the connected Instagram profile. Do not send ID documents unless we ask for them.
- If the request comes from a different email address, we will ask you to confirm that it is really you.
- We acknowledge your request within [PRAZO DE CONFIRMAÇÃO DO PEDIDO], with a reference number.
- We complete the deletion within [PRAZO DE EXCLUSÃO] and send a confirmation to your email.
If you hold a clinic's account, deleting the account deletes the clinic's content and the members' link to that clinic. Data that each member keeps in other accounts is not affected. If you are a member of a clinic's account, you can ask for your own data to be deleted, including your twin, at any time: consent to the use of your image and voice belongs to you, not to the clinic.
03How to remove viralizi.ai from Instagram
You can also revoke access directly at Meta. Menu names may change over time:
- On Instagram: open your profile, tap Menu › Settings and activity › Website permissions › Apps and websites, choose viralizi.ai and tap Remove.
- On Facebook, if you connected through a Page: go to Settings & privacy › Settings › Business integrations, choose viralizi.ai and tap Remove.
When Meta tells us you removed access, we stop reaching your profile, revoke the tokens and delete the data received from Meta within [PRAZO DE EXCLUSÃO]. To also delete the rest of your account data, make the request in section 2.
04What gets deleted
- your account, profile and sign-in data;
- the professional and clinic profile data you provided;
- your capture, voice samples, digital twin and the videos generated with it, including at our AI providers, whom we instruct to delete them;
- scripts, captions, other generated videos and files you uploaded;
- your Instagram access tokens, which are revoked, and the data received from Meta, such as profile ID, media posted by the Service and metrics;
- support conversations, survey answers and contact preferences, except the minimum needed to honor an unsubscribe.
05What we may keep, and why
Some information has to be kept for a while, even after your request, solely for the purposes below (LGPD art. 16, I, and arts. 7, VI, and 11, II, a and d):
- Application access logs: for 6 months, as required by Brazil's Internet Civil Framework;
- Payment and tax records: for the period required by tax and accounting law, usually 5 years;
- Proof of consent: the records of acceptance, withdrawal, video approvals and autopilot activation and, where applicable, only the part of the recording with the consent statement, for [PRAZO DE GUARDA DOS REGISTROS DE CONSENTIMENTO];
- Data needed for legal proceedings or an order from an authority: for as long as that obligation lasts;
- Anonymized data and aggregated statistics: which do not identify you.
This data is locked against any other use and is deleted at the end of the period. Backups are removed in the rotation cycle, within [PRAZO DE BACKUP].
06What we cannot delete for you
Videos already posted stay on the Instagram profile where they were posted, under the control of whoever manages that profile. To remove them from your own profile, delete the posts directly on Instagram. If they were posted to a clinic's profile, ask the clinic to remove them, which it must do under the Terms of Use. Content that other people have downloaded, shared or reposted is also beyond our reach.
07Contact
Questions about data deletion: [E-MAIL DE PRIVACIDADE]. Data Protection Officer: [ENCARREGADO (DPO)]. If you are not satisfied with our answer, you can complain to Brazil's National Data Protection Authority (ANPD) or, if the GDPR applies to you, to your local supervisory authority.
This page is also published in Portuguese at /br/exclusao-de-dados. If the two versions conflict, the Portuguese version prevails, unless mandatory law where you live requires otherwise.