Terms of Use

These Terms of Use govern your access to and use of the viralizi.ai website, web app and services (together, the Service). By creating an account, buying a plan or using the Service, you agree to these Terms.

The Privacy Policy and the Image and Voice Consent are part of these Terms. If a document specific to your plan (a proposal, order form or offer terms) says something different, that document controls on that point, as long as it does not reduce rights granted by law or by the Consent.

01Who we are

The Service is provided by [RAZÃO SOCIAL], a company registered in Brazil under CNPJ [CNPJ], with its registered office at [ENDEREÇO] (viralizi.ai, we, us). You can reach us at [E-MAIL DE CONTATO] or through support in the app.

02Definitions

• Customer: the individual or company that buys a plan, such as an independent professional or a clinic.
• User or you: anyone who uses the Service, whether the Customer or a member invited to the Customer's account.
• Professional: the person whose image and voice are used to create a digital twin. It may be the Customer or a partner, employee or associate of the clinic.
• Digital twin or twin: the AI-generated representation of a Professional, built from the capture, that can produce videos with their face and voice.
• Capture: the videos and voice samples a Professional records to create or update their twin.
• Customer Content: everything you upload or provide to the Service, such as text, photos, b-roll, logo, colors and instructions.
• Generated videos: the scripts, captions and videos the Service produces for you.
• Connected channels: the social media profiles you authorize the Service to access, currently Instagram.
• Plan: the commercial terms you signed up for, including number of videos, price, setup fee and any benefits.

03Who can use the Service

The Service is only for professionals and businesses, for professional use. By using it, you confirm that:

• you are at least 18 years old and legally able to enter into contracts;
• the information in your account and professional profile, including your professional license number where applicable, is true and will be kept up to date;
• if you accept these Terms on behalf of a clinic or company, you have authority to do so, and the clinic or company is bound by them.

We may decline a sign-up or ask for proof when we suspect fraud, false information or use by someone who is not authorized.

04Account, access and security

• You sign in with your Google account or with a sign-in link sent to your email. Keep your email and Google account secure: anyone with access to them can get into your account.
• You are responsible for activity in your account. Tell us right away at [E-MAIL DE CONTATO] if you suspect unauthorized access.
• The Customer can invite members, such as partners, staff or other professionals at the clinic, and decide what each one can do. The Customer is responsible for the members it invites and must remove access for anyone who leaves the team.
• Our staff access your account only when needed to provide the Service, give support, keep it secure or comply with the law.

05What the Service does

Depending on your Plan, the Service lets you:

• go through a guided capture and create the digital twin;
• get topic suggestions and AI-assisted scripts, captions and hooks in your tone;
• generate and edit short videos with the twin, including captions, cuts and footage you upload;
• receive videos for approval in the app and, if you opt in to that channel, on WhatsApp;
• post approved videos to your connected channels and see performance metrics.

We may improve, change or discontinue features. If a change materially reduces what your Plan includes, we will give you reasonable notice and, if you disagree, you may cancel without a fee. Features labeled beta or experimental may change or be withdrawn without notice.

06The digital twin

• A twin can only be created from the Professional's own image and voice, after that Professional accepts the Image and Voice Consent with their own login and before any recording. Every Professional with a twin therefore needs their own access to the Service.
• Consent is personal and freely given. The Customer or an account administrator cannot consent on the Professional's behalf, or make the Professional's hiring, pay or continued work at the clinic depend on that consent.
• You may not upload a capture of someone else, use third-party recordings or try to create anyone's twin without that person's permission.
• We may check that the person in the capture is the person who consented. If the check fails, we may refuse, pause or delete the twin.
• The twin is used only to generate videos approved by the Professional and posted to the channels connected to the account, as set out in the Consent. We do not use anyone's twin, image or voice in viralizi.ai's own advertising without separate permission.
• The Professional may withdraw consent at any time, free of charge, under Twin › Revoke. What happens on withdrawal, including what is deleted and when, is set out in sections 9 and 10 of the Consent.
• Withdrawing consent never carries a penalty, fee or extra charge, for either the Professional or the Customer (section 15).
• The raw video and audio of a Professional's capture are accessible only to that Professional and to the viralizi.ai staff who run the Service. Other account members see only the generated videos, according to their role.
• Unless your Plan says otherwise, the twin works only inside the Service and is not delivered as a standalone file or model.

When the Professional is not the Customer, such as in a clinic with several professionals, the Customer also agrees to:

• obtain the Professional's own permission, in addition to the consent given to viralizi.ai, to use their image and voice on the clinic's profiles;
• stop using the twin when the Professional withdraws consent or leaves the clinic;
• at the Professional's request, remove videos featuring their twin from the clinic's profiles within [PRAZO DE REMOÇÃO PELA CLÍNICA].

07Approval, autopilot and posting

• Every video is sent for approval before it is posted. It can be approved, sent back for changes or swapped for another topic.
• Only the Professional who owns the twin, or someone they expressly authorize in the Service, can approve videos featuring their twin. This applies on every plan.
• Autopilot is optional and stays off until the Professional who owns the twin switches it on. While it is on, a video with no response within the period shown in the app (currently 48 hours) is treated as approved by that Professional and may be posted. Switching it on and off is logged, and the Professional can switch it off at any time.
• A video approved by the Professional, or by the autopilot they switched on, is the Customer's content for all purposes, including before the professional body and the social networks, unless the problem comes from a fault in the Service, such as posting a video different from the approved one, with the wrong twin or to the wrong channel.
• We post at the time suggested by the Service or chosen by you. Social network outages, limits or changes may delay or prevent a post. When that happens, we will let you know and retry where possible.
• Videos already posted stay on the profile where they were posted, under the control of whoever manages that profile. To remove them, use the social network's own tools.

08Your responsibility for content and professional rules

The Service is a tool for producing and posting content. It does not provide medical, legal or any other regulated professional service, and it does not replace your professional judgment. That means:

• you must review every script and every video before approving it, including the technical accuracy of the information. AI can make mistakes, oversimplify or produce unsupported claims;
• you are responsible for complying with the advertising and ethics rules of your professional body (in Brazil, for example, CFM, CFO, OAB, CFN, COFFITO, CFP and the regional councils, or the equivalent bodies where you practice), with consumer protection and advertising laws, and with any other applicable law;
• in particular, it is up to you to avoid promising outcomes, sensationalism, prohibited self-promotion, publishing prices or conditions where that is not allowed, and using images of patients or clients outside your profession's rules;
• you confirm that you hold the rights and permissions needed for everything you upload, such as photos, office footage, brands, music and the likeness of anyone who appears in them.

If you upload images showing patients, staff or anyone else, you must have their permission and an appropriate legal basis. Images of children require specific consent from at least one parent or legal guardian (LGPD art. 14, § 1). Images of teenagers require an appropriate legal basis and image-use permission from their parents or guardians. In every case, the best interests of the child or teenager come first, under child protection law and your professional body's rules.

09Prohibited uses

You may not use the Service to:

• create or post content with another person's image or voice without permission, or impersonate anyone;
• produce political or electoral advertising, or content about candidates, parties or elections featuring the twin;
• spread false or misleading information, especially about health, treatments, medicines, outcomes or prices;
• post content that is illegal, discriminatory, hateful, violent, sexual or defamatory, or that infringes anyone's rights, including copyright and image rights;
• promote products, procedures or services that are prohibited or not authorized by the competent authorities;
• remove or hide the disclosure that content was generated by AI;
• break the terms, policies or community guidelines of the connected social networks;
• copy, resell, sublicense or make the Service available to others beyond what your Plan allows;
• reverse engineer the Service, scrape data, bypass technical or security limits, or upload malicious code;
• use the Service in a way that harms its operation or other users' experience.

If we identify a prohibited use, we may refuse to generate or post a video, remove content from the Service, or suspend or close the account, depending on how serious it is.

10AI-generated content

Generated videos show the twin saying words the Professional did not personally record. When posting, the Service applies the AI-generated content disclosure required by law and by the social networks, such as Meta's AI label, and may add notices or metadata for the same purpose. You agree to keep that disclosure and to follow those rules when you post the videos yourself, too.

11Instagram and other third-party services

• To post for you, the Service uses the authorization you grant on Meta's screen. When you connect Instagram, Meta's terms and policies also apply to you. If other social networks are offered, their terms will apply too, and you will be told before connecting them.
• You can disconnect Instagram at any time in the app or in Instagram's own settings. Without the connection, the Service cannot post or show metrics.
• Third-party services, such as Instagram, Google, Stripe and AI providers, have their own rules and availability. We are not responsible for changes, outages, account restrictions or decisions by those services that we did not cause.

12Plans, pricing and payment

• Price, number of videos and other items are those of the Plan you bought, which may include a setup fee and a monthly subscription.
• Payments are processed by Stripe, in Brazilian reais (BRL), by credit card or Pix, depending on the options offered. We do not store your full card number.
• The subscription renews automatically each billing cycle until you cancel. If you pay by card, you authorize recurring charges to that card.
• We issue the tax invoice required by Brazilian law for each charge. Applicable taxes are included in the price unless your Plan says otherwise.
• Prices may be adjusted once every 12 months by [ÍNDICE DE REAJUSTE]. Any other price change only applies from the next billing cycle, with at least 30 days' notice, never during a minimum term, and you may cancel without a fee before it applies.
• If a payment fails, we will retry and let you know. After [PRAZO DE INADIMPLÊNCIA] overdue, we may pause video generation and posting until the account is brought up to date.

13Founders program and promotional offers

The Founders program and other promotional offers have their own terms, shown when you join ([CONDIÇÕES DO PROGRAMA FUNDADORES]). Those terms prevail over these Terms where they are specific, apply only to people who joined within the offer's period and rules, and cannot be transferred. Requests for testimonials, case studies or use of anyone's likeness in our marketing always require separate permission.

14Levels, rewards and referrals

Twin levels, streaks, leaderboards, extra videos, collab posts and referral rewards follow the rules published in the app. These rewards have no cash value, cannot be exchanged or transferred, and may be changed or ended with notice, keeping any rewards already earned. Taking part in leaderboards visible to other customers and in collab posts is optional. Fraud or abuse, such as fake referrals, means losing the reward.

15Cancellation, withdrawal and refunds

• You can cancel your subscription at any time in the app or through support. Cancellation stops future charges, and you keep access until the end of the cycle already paid. There is no cancellation fee, unless your Plan includes a minimum term in exchange for special pricing, disclosed prominently before you sign up.
• If a Professional withdraws consent, the Customer may cancel the subscription, or remove that Professional's items from the Plan, without any minimum-term fee.
• Subscription periods already started are not refunded pro rata, except where the law requires it or where a failure on our side prevents us from providing the Service.
• The setup fee covers onboarding, the guided capture and building the twin. If the Professional does not give consent, or withdraws it before the twin is ready, the fee is refunded in full. Once the twin is ready, it is non-refundable, except where the law requires it.
• If you qualify as a consumer under the Brazilian Consumer Protection Code, you may withdraw within 7 days of signing up or of the start of the service and receive a full refund, including the setup fee (article 49). You can do so through the same channel you used to sign up, and if you paid by card we will notify the card issuer (Decree No. 7,962/2013, article 5). If you live outside Brazil, any mandatory withdrawal rights under your local law also apply.
• After your account closes, your data is handled as described in the Privacy Policy and the Data Deletion instructions.

16Suspension and termination by viralizi.ai

We may suspend or close your account, in whole or in part, if you breach these Terms, fail to pay, put the security of the Service, other users or third parties at risk, or if the law or an order from an authority requires it. Whenever possible, we will warn you first and give you time to fix the issue. If we close your account through no fault of yours, we will refund amounts paid for the unused period.

17What we promise and what we do not guarantee

We commit to delivering what your Plan includes and what we advertise about quantities, timelines and features, such as the number of videos per month and the capture time, unless different terms were disclosed before you signed up. Reach, views, followers, leads, patients, clients and revenue depend on factors we do not control, such as social network algorithms, your niche, your offer, your service and your competitors. These outcomes are therefore not guaranteed, unless your Plan includes an express written guarantee, which we will honor exactly on the terms and conditions stated in it. Performance metrics shown as an "example" on the website or in sales materials are illustrative.

18Intellectual property

• Ours. The Service, software, method, formats, script templates, topic banks, brand and design belong to us or our licensors. You get a limited, non-exclusive, non-transferable and revocable license to use them during your Plan, under these Terms.
• Yours. You keep all rights in your Customer Content, and each Professional keeps the rights in their own image and voice. You grant us a non-exclusive, royalty-free and limited license to store, process, adapt and post that content only to provide the Service, during your Plan and for as long as needed to meet legal obligations. Use of the Professionals' image and voice is governed by the Consent.
• Generated videos. To the extent the law allows, the videos generated for you are yours, and you may use them on your professional channels. Videos featuring the twin of a Professional who is not the Customer also depend on that Professional's permission (section 6). Because twin videos are deleted from the Service when consent ends, download any you want to keep beforehand, where downloading is available. Formats, structures and generic passages may resemble those in other customers' videos.
• Feedback. If you send us suggestions, we may use them freely without any obligation to pay you.
• Aggregated data. We may use performance metrics in aggregated, anonymized form to improve the method and the Service, in line with the social networks' terms. We never use biometric data for this.

19Personal data

How we process your personal data is described in the Privacy Policy. When you upload data about people who are not users of the Service, such as patients, staff or contacts who appear in photos, footage or text, you are the controller of that data and viralizi.ai acts as your processor. In that role, viralizi.ai agrees to:

• process that data only to provide the Service and on your instructions;
• use sub-processors, including the AI and infrastructure providers listed in the Privacy Policy, some of them outside Brazil, only under equivalent protection obligations;
• keep appropriate security measures and notify you without undue delay of incidents involving that data;
• help you respond to requests from the people concerned;
• delete or return that data when the contract ends, unless the law requires us to keep it.

You confirm that you have a legal basis for that processing and have informed those people. Patient data revealing health information should only be uploaded when essential and allowed by your profession's rules.

20Availability and support

We work to keep the Service available and secure, but it may be affected by maintenance, failures or supplier outages. Unless your Plan includes a specific service level, we do not guarantee uninterrupted operation. Support is provided in the app and at [E-MAIL DE CONTATO], during [HORÁRIO DE SUPORTE]. We may send satisfaction surveys, and answering them is optional.

21Limitation of liability

These limits do not apply in cases of willful misconduct or gross negligence, or where the law does not allow them, including in consumer relationships and for damage caused by unlawful processing of personal data for which we are responsible.

22Indemnity

You agree to indemnify viralizi.ai for losses, costs and judgments, including reasonable legal fees, arising from content you uploaded or that was approved in your account, from a breach of these Terms, of third-party rights or of your professional body's rules, unless they arise from a fault in the Service. We will notify you of any claim and let you take part in the defense.

23Notices

We send notices about your account, approvals, billing, security and changes to these Terms by email and in the app and, if you opt in to that channel, on WhatsApp. These messages are part of the Service. Marketing messages require your consent and can be turned down at any time, as explained in the Privacy Policy.

24Changes to these Terms

We may update these Terms. We will give at least 30 days' notice of material changes, by email or in the app, and for consumer customers they will only apply once you expressly accept them. If you disagree, you may cancel before they take effect without a fee. Changes required by law or by an authority may take effect sooner.

25General

• These Terms are governed by the laws of the Federative Republic of Brazil, without prejudice to mandatory consumer protection rules, including those of the country where you live.
• The courts of [FORO], Brazil, have jurisdiction over disputes, except that a consumer may bring a claim in the courts of their own domicile.
• Accepting these Terms electronically is valid and binding.
• If any provision is held invalid, the rest remain in force. Not enforcing a provision is not a waiver of it.
• You may not transfer this agreement without our consent. We may transfer it as part of a corporate reorganization, keeping its terms and notifying you.
• These Terms are also published in Portuguese at /br/termos. If the two versions conflict, the Portuguese version prevails, unless mandatory law where you live requires otherwise.

26Contact

[RAZÃO SOCIAL] · CNPJ [CNPJ] · [ENDEREÇO] · [E-MAIL DE CONTATO]. For privacy and personal data matters, contact our Data Protection Officer, [ENCARREGADO (DPO)], at [E-MAIL DE PRIVACIDADE].