Guarantee Terms

These Guarantee Terms set out when viralizi.ai refunds what you paid if the videos we post for you do not reach 1 million views. They are part of the Terms of Use, use the same definitions and apply only to Plans whose offer includes the guarantee. For consumers in Brazil, this is a contractual guarantee that adds to the rights you have by law and does not replace them (Consumer Protection Code, art. 50).

01Which Plans include it

The offer you accepted (the proposal or the checkout page) states whether your Plan includes the guarantee and which period applies. Promotional Plans, such as the Founders program, include the guarantee only if their offer says so [CONFIRMAR].

02What counts as a view

• A view is what each social network reports as a view (or play) of a video through its official API. We read these numbers from Instagram, TikTok and YouTube (Shorts), and from other networks the Service comes to support.
• Only videos that viralizi.ai posts through the Service on your connected profiles during the guarantee period count. We add up the views of all those videos, across all connected networks.
• Views must be organic. Views that come from paid promotion, such as boosted posts or ads, do not count. If the network does not separate organic and paid views of a promoted video, that video is left out of the count.
• These do not count: videos you or anyone else post outside the Service, even if they feature the twin; videos deleted, archived, hidden or made private before the final reading; copies or reposts of the videos on other profiles; and views that the network removes or classifies as invalid or inauthentic.

03When the period starts and ends

• The period starts on the day your subscription becomes active, after the twin is approved, with at least one network connected [CONFIRMAR]. The start date and the days left are shown in the app.
• The period lasts 90 calendar days in the guided Plan and 12 months in the direct Plan, and ends at 11:59 pm Brasília time (UTC-3) on its last day.
• If, through our fault, we do not post the videos of your Plan for more than [PRAZO DE FALHA QUE ESTENDE A GARANTIA], the period is extended by the same number of days.
• The period does not start again when the Plan renews, changes or is reactivated.

04How we measure

• We collect the numbers automatically through the official APIs of each network, with the access you authorized when connecting the profile. We never use scraping.
• You can follow the progress in the app throughout the period.
• The final count uses the reading taken the day after the period ends. Networks report the total views of each video, so we count, for each video posted within the period, the total it shows in that reading. If a network's API is unavailable that day, we use the first reading available in the following 7 days, still counting only videos posted within the period.
• When we answer a claim, we send a report listing each video, the network, the posting date and its views.
• If a network stops reporting views or changes how it counts them, we use the closest metric it reports and tell you.
• To contest the report, reply within 15 days with screenshots of the network's own insights for the videos you disagree with. A person on our team reviews them and answers within [PRAZO DE RESPOSTA À CONTESTAÇÃO]. When the network's own numbers for a video are higher than our reading and we can confirm them, we use the higher number.

05Conditions

You only qualify if all the conditions below are met for the whole guarantee period. They apply to the Customer, to the account members and to the Professional whose twin appears in the videos.

1. Record the capture and approve the twin within [PRAZO PARA CONCLUIR O ONBOARDING] after paying the setup fee or, in the direct Plan, after the purchase.
2. Keep at least one supported network (Instagram, TikTok or YouTube) connected for the whole period, with the permissions needed to post and to read metrics. If a connection stops working, for example because the permission expired or was removed, reconnect it within [PRAZO PARA RECONECTAR A REDE] after our notice.
3. Keep the connected profiles public, as professional or business accounts where the network requires it to share metrics, and free of restrictions, suspensions or penalties applied by the network for breach of its rules.
4. Answer every video sent for approval within 72 hours [CONFIRMAR], by approving it, asking for changes or swapping the topic. While autopilot is on, this condition is met automatically.
5. Approve at least 70% [CONFIRMAR] of the videos you decide on (videos approved divided by videos approved plus rejected).
6. Have at least [MÍNIMO DE VÍDEOS PUBLICADOS POR MÊS] videos posted by the Service each month. Videos that were not posted because of a failure on our side count toward this minimum.
7. Do not delete, archive, hide or restrict the visibility of the videos posted by the Service, and do not make the profile private, during the period and until your claim is decided.
8. Do not buy views, followers, likes or comments, and do not use bots, engagement groups, view exchanges or any other automation or service that inflates numbers artificially.
9. Keep the Plan active for the whole period, without cancelling it, and do not leave any invoice overdue for more than [PRAZO DE ATRASO TOLERADO NA GARANTIA]. A chargeback or payment dispute about the Plan ends the guarantee, unless it concerns a charge made in error.
10. Comply with the Terms of Use and the Acceptable Use Policy, without suspension of the account for a breach.
11. Keep in force the consent of the Professional whose twin appears in the videos. If consent is withdrawn, the guarantee ends, because we can no longer post videos with the twin. Withdrawing consent remains free and never carries a fee, as set out in the Terms of Use.

06How to claim the refund

1. Send the request in writing within 30 days after the end of the guarantee period, from the account owner's email to [E-MAIL DE CONTATO], with the subject Guarantee claim, or through support in the app.
2. We answer within [PRAZO DE RESPOSTA AO PEDIDO DE GARANTIA] with the measurement report described in section 4 and our decision. If we deny the claim, we tell you which condition was not met and show the records.
3. If the claim is approved, we pay the refund within [PRAZO PARA PAGAR O REEMBOLSO DA GARANTIA], to the payment method used for the purchase, as set out in section 7 of the Refund and Cancellation Policy.

Claims sent after the 30-day deadline are not accepted. Claims sent before the period ends are answered after it ends.

07What is refunded

• In the guided Plan: the setup fee and the subscription fees paid for the guarantee period [CONFIRMAR].
• In the direct Plan: the amount paid for the Plan during the guarantee period [CONFIRMAR].
• Not included: add-ons with extra videos and the setup and subscription of an additional professional [CONFIRMAR].
• Amounts already refunded or credited to you for the same period are deducted.
• After the refund, the Plan ends and no further charges are made [CONFIRMAR]. Videos already posted stay on your profiles, and your data is handled as set out in the Privacy Policy.

08When the goal is reached

If the videos reach 1,000,000 views within the period, the guarantee is fulfilled and ends, and we let you know in the app. Your Plan continues as normal.

09One guarantee per customer

The guarantee applies once per Customer, per tax ID (CPF, CNPJ or the equivalent where you are), per Professional and per set of connected profiles. Renewals, reactivations, Plan changes and new accounts for the same clinic, Professional or profiles do not start a new guarantee.

10What the guarantee does not cover

• The guarantee covers views only. It does not cover reach, followers, likes, comments, messages, leads, appointments, patients, clients or revenue, and it does not promise that any single video will go viral or perform on a specific network.
• Changes to the networks' algorithms are not a reason to deny the guarantee. The guarantee exists to cover the risk that the videos do not reach the views. The rest of section 17 of the Terms of Use still applies.

11Fraud

If we find artificial inflation of numbers, false information or any attempt to obtain the refund by fraud, the guarantee is void and we may close the account, as set out in the Terms of Use.

12Your other rights and changes

• This guarantee does not limit the 7-day right of withdrawal, the Refund and Cancellation Policy or any right you have by law.
• The version of these Guarantee Terms in force on the date of your purchase applies to you. Later changes apply only to new purchases.
• These Guarantee Terms are also published in Portuguese at /br/termos-da-garantia. If the two versions conflict, the Portuguese version prevails, unless mandatory law where you live requires otherwise.

13Contact

[RAZÃO SOCIAL] · CNPJ [CNPJ] · [ENDEREÇO] · [E-MAIL DE CONTATO] · [TELEFONE] · support in the app, during [HORÁRIO DE SUPORTE].