This page explains what you receive when you buy a viralizi.ai Plan, how it is delivered and how long each step takes. It is part of the Terms of Use and uses the same definitions. What your Plan includes, such as the number of videos per cycle, is the one shown in the offer you accepted.
In short. viralizi.ai is a digital service. Nothing is shipped: everything is delivered online, in the web app, by email, on WhatsApp if you switch it on, and on the social profiles you connect. After payment, you get access to the app, record a capture of about 20 minutes, approve your digital twin and start receiving videos for approval every week. The deadlines below depend in part on you, such as recording the capture and answering the videos. This summary does not replace the full text.
01What we deliver
| Item | What it is | Where you receive it |
|---|---|---|
| Access to the app | your account in the viralizi.ai web app, for the owner and the members you invite | app.viralizi.ai, in the browser on a computer or phone |
| Onboarding | setting up the clinic and brand profile and guiding the capture; in the guided Plan, with a person from our team | in the app and, in the guided Plan, on a video call |
| Digital twin | the AI-generated representation of the Professional, made from their capture, which you approve before any video is made | in the app |
| Videos | scripts, captions and short videos with the twin, in the number set by your Plan for each cycle | in the app for approval and, if you switch it on, on WhatsApp |
| Posting | posting of the approved videos on the connected profiles (Instagram, TikTok, YouTube Shorts and other networks the Service comes to support) | on your profiles |
| Metrics | views and other numbers of the posted videos and the profiles | in the app |
| Support | help with the Service | in the app, by email and by phone |
The Service does not include physical products, paid ads, managing your profile outside the videos we post, or answering patients and clients, unless your Plan says otherwise.
02Nothing is shipped
All delivery is electronic. There are no shipping fees, no physical shipping and no delivery address. The billing address you give at checkout is used only for payment and tax purposes.
03Timeline
| Step | When it happens |
|---|---|
| Access to the app | right after the payment is confirmed: card payments are confirmed within minutes, Pix payments when the bank confirms them |
| Onboarding call, in the guided Plan | scheduled within [PRAZO PARA A CHAMADA DE ONBOARDING] after payment |
| Guided capture | when you choose; it takes about 20 minutes, once |
| Digital twin ready for your approval | within [PRAZO PARA O GÊMEO FICAR PRONTO] after the capture is complete |
| First videos for approval | within [PRAZO PARA OS PRIMEIROS VÍDEOS] after you approve the twin |
| Videos in each cycle | spread across the cycle, usually in a weekly batch, until the number in your Plan is reached |
| Posting | at the time suggested by the Service or chosen by you, after approval |
These deadlines run on our side. When a step depends on you, such as recording the capture, approving the twin, answering the videos or connecting the networks, the next deadline starts only after you complete it. Social network outages, limits or changes may delay a post. When that happens, we let you know and try again where possible.
04Videos per cycle
- The number of videos per cycle is the one in your Plan, plus any add-ons and bonuses.
- Videos not used in a cycle do not carry over to the next one, unless your Plan says otherwise. Bonus videos follow the rules shown in the app.
- If, through our fault, we deliver fewer videos than your Plan includes in a cycle, section 6 of the Refund and Cancellation Policy applies.
05How delivery is recorded
The app keeps a record of each delivery: when the twin was ready and approved, when each video was sent for approval, who approved it and when it was posted, with a link to the post. We also notify you by email, in the app and, if you switch it on, on WhatsApp. These records serve as proof of delivery, including in payment disputes.
06Where we provide the Service
We sell to professionals and businesses in Brazil and in other countries where our payment providers operate. Some options exist only in Brazil, such as Pix, card installments and some add-ons. We do not sell to people or companies in countries or regions subject to comprehensive economic sanctions, or where the law or our payment providers do not allow it, and we may refuse a purchase for that reason, with a full refund.
07Support
- Channels: support in the app, [E-MAIL DE CONTATO] and [TELEFONE].
- Hours: [HORÁRIO DE SUPORTE].
- We reply within [PRAZO DE RESPOSTA DO ATENDIMENTO].
- Delivery problems, such as a twin or a video that did not arrive or a post that failed, are handled first. Tell us through any of the channels above.
08Contact
[RAZÃO SOCIAL] · CNPJ [CNPJ] · [ENDEREÇO] · [E-MAIL DE CONTATO] · [TELEFONE]. This page is also published in Portuguese at /br/entrega-do-servico. If the two versions conflict, the Portuguese version prevails, unless mandatory law where you live requires otherwise.